warranty claims
Just a question .......... got a acer laptop that screen went black within the 12 month warranty period... so back off to the large retailer
Handed it in and was told the back lights gone , so bout 4 weeks turnaround to fix ,, all good i thought ,,
Yesterday the retailer called me back and said ,, the backlight is deff covered by warranty but they wont fix it unless you pay for a new case because theres
a small hairline crack in case ( that i never really noticed to be honest) for $220 thank you very much...
no problems i say , tell them to fix the light , i will put up with a small crack ,,,, sorry they say it dont work that way ,,
they will only do warranty work if you pay for new case ,,,,,, so by my thinking the black screen has turned into blackmail... thoughts.....
quadfisher
Marineboy
Posts: 839
Date Joined: 14/03/14
Damaged case
With a damaged case you're probably lucky any warranty at all is offered.
My spots are so secret even the fish don't know about them !
quadfisher
Posts: 1146
Date Joined: 28/09/10
gumtree? haha
Cheers mate ,, i suppose your right , but a tiny hairline cosmetic crack , that by there own admission hasnt caused the warranty backlight claim ( common with this model i believe)
just seems petty , esp if im happy to get it returned like that ,,,, but all good , i will bin it and move on , thanks..
quadfisher
Shark1
Posts: 1084
Date Joined: 21/05/12
CONSUMER AFFAIRS the crack
CONSUMER AFFAIRS
the crack is not interfering with performance
Jackfrost80
Posts: 8050
Date Joined: 07/05/12
Marineperson's amazingly
Marineperson's amazingly helpful advise aside, I've found consumer protection to be pretty helpful to arm yourself with info to call a retailer's bluff and usually a well written letter or email is enough to get traction.
Officially off the Pies bandwagon
rob90
Posts: 1522
Date Joined: 06/02/13
Could pay for the new case
Could pay for the new case get the screen fixed and on sell as a "new" one. Which in today's market is worth triple the original value. Then buy a new one. Just a thought. But yes it is a shit scenario.
Hi my name is rob............. and I'm a........... fishaholic
Dhu_west
Posts: 116
Date Joined: 30/06/20
Buy the case, get the
Buy the case, get the warranty to fix the screen, return the new case to the store for a full cash refund
More of a fisherman than a catcherman
bellony
Posts: 94
Date Joined: 27/01/10
Contact Acer support direct
Contact Acer support direct and see what they say.
eziliving
Posts: 865
Date Joined: 30/12/09
Ask them how did they crack
Ask them how did they crack it?
Get busy living, or get busy dying!
sunshine
Posts: 2555
Date Joined: 03/03/09
Sorry but what is to say that crack didn’t occur
When on its way to the repairer under warranty ......Consumer Affairs for sure.
quadfisher
Posts: 1146
Date Joined: 28/09/10
cheers boys...
I will contact retailer again with more ammunition this time ,,,,
quadfisher