Whitworths

 So I have been having trouble with my sounder for about 6 months now and this weekend seems to be it for it can't get it to turn on and stay on. Bought a sounder online off of whitworths on special then after sorting it all out realised that you can't put any maps on it so started sending emails to try changing the order to a more expensive sounder another $300. Haven't heard anything from them so thought I'd ring and try get it sorted as soon as I told the guy what was going on he hung up on me, rang back nobody answering the calls now. Cheeky so and so. 

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 rather be fishing


Jackfrost80's picture

Posts: 6804

Date Joined: 07/05/12

Good old Whitworths... the

Mon, 2020-11-23 12:17

Good old Whitworths... the epitome of poor customer service. Try ringing them with a query on any of their products and the standard answer is "you'll need to go onto the website and have a look".

Another time I rang to see if they had a particular item in stock and was advised they had low stock and to pop down and have a look. No kent, I'm not jumping in my car driving 40 mins for something that might not be there.... you get off your arse and go check lol.

 

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If catching wrasse is cool, consider me Miles Davis

Mike17's picture

Posts: 300

Date Joined: 30/06/13

Shitworths

Mon, 2020-11-23 12:55

 I can't believe anyone actually still uses them 

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 Use The Force

still trying's picture

Posts: 613

Date Joined: 27/06/17

 About an hour after writing

Mon, 2020-11-23 13:14

 About an hour after writing this thread I got an email that my order is on its way they have sent the original item I purchased, I only have myself to blame I am just too busy at work to go around shop to shop at the moment pretty disappointed. Does anyone know what the garmin striker plus sounder and gps are like? I don't understand the advantage of being able to draw your own maps I can guarantee I'm no captain bloody cook so don't hold much hope. 

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 rather be fishing

Posts: 166

Date Joined: 27/05/11

 Did you purchase

Mon, 2020-11-23 21:11

 Did you purchase the striker plus buy.garmin.com/en-AU/AU/p/592116/pn/010-01875-01? If talking Garmin and drawing your own maps, I assume you are referring to Quickdraw, which allows you to record your own contour lines. I've had a garmin with Quickdraw for 3 years and have never used this feature.

still trying's picture

Posts: 613

Date Joined: 27/06/17

 Yeah thats what I have

Tue, 2020-11-24 03:28

 Yeah thats what I have purchased they are on special at the moment. Does it come with any maps? The write up that your link gives me hope that it might its written differently to what I have seen. Thanks Selthy I was hoping to find someone who has one. 

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 rather be fishing

Posts: 166

Date Joined: 27/05/11

 I don't have the striker, I

Tue, 2020-11-24 23:19

 I don't have the striker, I have an echomap however it also has active captain and quickdraw. So I can't say for sure, but would be suprised if at least a basic map is not provided with the sounder.

still trying's picture

Posts: 613

Date Joined: 27/06/17

 After reading the info on

Wed, 2020-11-25 05:03

 After reading the info on your link I think the unit draws the contours as you pass over areas so eventually you get a map. The echomap was what I was trying to upgrade too. The maps are handy when fishing places you aren't familiar with, like lead lines and stuff but I have navionics on my phone. 

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 rather be fishing

sea-kem's picture

Posts: 12936

Date Joined: 30/11/09

 Whenever I walk into

Mon, 2020-11-23 14:08

 Whenever I walk into Whitworths 

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Love the West!

Brock O's picture

Posts: 2496

Date Joined: 11/01/08

Guy, If you haven't picked

Mon, 2020-11-23 15:40

Guy,

If you haven't picked it up..or opened it then you have every right to change your order!

When you go to pick it up...say sorry, dont want it now i want that one and will pay the difference.

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Such is Life - Ben Cousin 2007

still trying's picture

Posts: 613

Date Joined: 27/06/17

 Yeah tossing up what to do

Mon, 2020-11-23 17:38

 Yeah tossing up what to do the cheaper model is a 9 inch screen and I will be using it as split screen mainly so it does have some advantages, I've always got navionics on my phone as well. 

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 rather be fishing

Posts: 542

Date Joined: 28/11/16

I sure miss BIAS boating  

Mon, 2020-11-23 16:44

I sure miss BIAS boating  

Posts: 660

Date Joined: 19/06/14

Asshats.......

Tue, 2020-11-24 07:08

Last time I was down in the big smoke I had the unfortunate please of having to go to the Mosman Park store. Long story short was me saying to them " I can confirm that what people say online about you guys seems to be true ". The guy asked me " What is that ? ". " You're a bunch of rude arrogant useless assholes " . Red skin against an old mans white beard for the guy behind the counter in the store was pretty impressive!.

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 My wife understands why I clean my rods n reels in the shower....

 

Posts: 8

Date Joined: 14/01/16

Whitworths

Tue, 2020-11-24 08:53

I've always found their Melbourne store staff really helpful, hey but l live in Melbourne! Bit far for you to go lm thinking, haha. Good luck with what ever you decision making.
 

pelagicyachts's picture

Posts: 1081

Date Joined: 23/02/11

BIAS was great, i miss it

Tue, 2020-11-24 11:41

BIAS was great, i miss it too, Kim was a great operator but the owner in QLD stuffed the business. Yacht Grot is not bad - they also have a big selection of second hand gear too - found a new chain gypsie there for my winch at around 1/4 of the price of a new one - thumbs up

paul d's picture

Posts: 218

Date Joined: 16/03/13

 Specialized Marine Spares in

Tue, 2020-11-24 11:53

 Specialized Marine Spares in Canningvale have a pretty good range as well.

bleicester's picture

Posts: 216

Date Joined: 10/09/14

Road Tech Marine

Tue, 2020-11-24 14:58

Has anyone tried these guys? They have three store in WA

  www.roadtechmarine.com.au/

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Error 404

Fish not found

Daryn's picture

Posts: 128

Date Joined: 01/05/12

 Yes, not as comprehensive or

Tue, 2020-11-24 15:22

 Yes, not as comprehensive or with as much knowledge as Whitworths - but they are friendlier!

sea-kem's picture

Posts: 12936

Date Joined: 30/11/09

 Was in there (Cannington)

Tue, 2020-11-24 19:06

 Was in there (Cannington) the other day, reasonable range and got what I needed. Young keens blokes on the floor.

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Love the West!

Jackfrost80's picture

Posts: 6804

Date Joined: 07/05/12

The Innaloo one is pretty

Tue, 2020-11-24 19:51

The Innaloo one is pretty decked out. Doesn't have the range of Whitworths but the staff don't make you feel like you're intruding on their midday nap time.

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If catching wrasse is cool, consider me Miles Davis

timboon's picture

Posts: 2615

Date Joined: 14/11/10

 Frosty it sounds like you

Tue, 2020-11-24 20:39

 Frosty it sounds like you are ringing at the wrong time or perhaps going to the shop at the wrong time??

 

I know the shop might say open at 8am but you should perhaps say i'm sorry i've interupted you guys a couple of times to shop, is there a time that my shopping might suit your serving time??

 

The customer isn't always right Jack...

 

 

 

 

 

 

 

 

 

Jackfrost80's picture

Posts: 6804

Date Joined: 07/05/12

Haha, I reckon they'd

Tue, 2020-11-24 20:50

Haha, I reckon they'd genuinely appreciate that... and then direct me to the website

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If catching wrasse is cool, consider me Miles Davis

timboon's picture

Posts: 2615

Date Joined: 14/11/10

   Have you tried their

Tue, 2020-11-24 22:30

 

 

 Have you tried their website Jack?

 

The website probably directs you to the shop....

 

 

 

mandolorian's picture

Posts: 16

Date Joined: 17/05/20

 agree with all the comments

Thu, 2020-11-26 10:02

 agree with all the comments here, always seems like they have to go out of their way to help. Heaven forbid if you try and have a joke with them........

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 Its a fine line between fishing and sitting there looking stupid

still trying's picture

Posts: 613

Date Joined: 27/06/17

 I got my sounder yesterday I

Thu, 2020-11-26 13:06

 I got my sounder yesterday I would say that it was fast service really and now with abit more research have found out how to get maps onto the sounder I won't go into it as it is a long process involving laptops, mobile phones and your sounder.

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 rather be fishing

Jackfrost80's picture

Posts: 6804

Date Joined: 07/05/12

Just dropped in MACA in

Fri, 2020-11-27 14:03

Just dropped in MACA in Wangara, brilliant service and product knowledge!

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If catching wrasse is cool, consider me Miles Davis

Posts: 131

Date Joined: 14/11/10

MACA?

Sat, 2020-11-28 14:10

 

Is that a new retailer?

Anything to do with the now defunct AllBoats?

 

 

 

 

Jackfrost80's picture

Posts: 6804

Date Joined: 07/05/12

No connection to All Boats in

Sun, 2020-11-29 07:31

No connection to All Boats in a business sense but an ex employee who's made the jump and opened a new store to fill the void.

Proper old skool knowledge and service and Ben's willing to spend the time with you to talk it all through and he's left me $2k lighter to finally have the confidence to install a winch.

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If catching wrasse is cool, consider me Miles Davis

sunshine's picture

Posts: 2151

Date Joined: 03/03/09

Dropped in to Specialist Marine in Canning Vale

Sat, 2020-11-28 14:43

Really knowledgeable and helpful but don't use google maps as the address is Catalano but it faces South Street right next door to Gone Bazaar  

Posts: 29

Date Joined: 04/04/18

 Whats their address?

Sun, 2020-12-13 07:56

 Whats their address?