Thoughts and opinions

Dilemma. brands, company names, etc will remain nameless, for now.
 

A good mate just laid out over $450 for a brand new PE 4-6 overhead jigging rod, as well as $500 overhead reel spooled with PE4 braid, from a well known Perth retailer. Combo with line was just over $1k. 
 

2 days after the purchase, we took the rod out of its cover, cut off the tags, and assembled the reel and rod whilst on the boat at coral bay (over the Anzac weekend). Very first fish, on the very first day, the PE4-6 rod snaps, on a 50cm pinky. I witnessed the snap, and as much as I'd like to be hanging shit on him for it, there was absolutely no high-sticking involved. Bit of a bugger on the first day, but we ended up borrowing another (Smaller / PE2-4) rod for him to use over the next few days. 
 

fast forward to early last week, when he returns the rod to the place of purchase, for them to tell him "they will have to investigate why it's snapped", and get back to him.... 
 

This morning they have called to inform him they will not be replacing it under warranty, as it was "load tested in shop", and they "don't know how it was handled after purchase". I believe the "load test" was them pulling on the rod tip, whilst my mate held it. They will however offer him a 30% discount on his next rod purchase in their store....

 

I know I have snapped a fuck-tonne of high end rods over the years, and unless the rod was 2+ years old, or it was completely my fault, they've been exchanged with almost no questions asked. 
 

id just like a few thoughts and opinions on:

1). Whether the retailer handled this correctly

2). whether you believe this to be a fair outcome


annnnndd GO

 

a quick pic of a good Coronation he landed (and didn't snap) on the PE 2-4 rod
 

Image Upload: 

Spicey's picture

Posts: 200

Date Joined: 17/01/11

Bit stiff

Mon, 2021-05-03 14:58

With guns like that no wonder the rod snapped ! Haha.. A bit stiff that they are not prepared to go back to the supplier on your mates behalf. I would think that they have to take a bit more of the approach of looking after the customer and would likey see some more busniess in the future but sounds like that wont be likely now. 

Posts: 148

Date Joined: 21/05/15

Agree with Spicey

Mon, 2021-05-03 15:12

I would be annoyed as i am sure most would be. Difficult for them to know how the rod was treated, however regardless of this, being only a couple of days old, you would think unless was blatantly obvious that it had been mistreated, then they would replace purley to keep a customer happy and returning. Could also be the manufactuer telling the tackle shop that they will not replace which would put the tackle shop in an awkward position. 

BTW - Nice trout.

 

Posts: 100

Date Joined: 09/01/12

 I also snapped one within a

Mon, 2021-05-03 15:57

 I also snapped one within a few days of purchasing and anaconda made me wait 4 weeks until the saltiga rep came around to approve the replacement. I had to chase them but got a credit in the end. The anaconda guys were ok, and said it was the 2 one they had in that week and apparently there was a manufacturing fault in a recent production batch.

 

it's a tough one as a large fish and a bit of high sticking and boom she's a goner. Bit tough to put it on the manufacturer, but that's the game they are in so they should replace it FOC, at least the first time.

Posts: 785

Date Joined: 22/07/10

 Also depends on where the

Mon, 2021-05-03 16:14

 Also depends on where the break happened,tip and down lower.did the fish run under the boat or did it break straight up and down?

scotto's picture

Posts: 2421

Date Joined: 21/04/08

It was a 50cm pinky,

Mon, 2021-05-03 18:28

The fish would have weighed around a kilo. Absolutely no match for a (supposedly) 60lb+ rod....

 

Rod was in the gimbal, pointed towards the water, and fish was basically being winched up with minimal rod pump. 
 

worst part was I had stopped filming on the GoPro less than a minute before it snapped, once we realised it was just a school of small pinkys! 

Alan James's picture

Posts: 2140

Date Joined: 30/06/09

...

Mon, 2021-05-03 18:34

Where did the rod break? 

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scotto's picture

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Date Joined: 21/04/08

Pic added

Mon, 2021-05-03 18:36

Actual breakage pic added 

Alan James's picture

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Date Joined: 30/06/09

The squeaky door gets the oil

Mon, 2021-05-03 19:47

You're in the construction game and know that claims (similar to insurance) are regularly rejected first time round without sound substantiation.

In the same situation I would go back to the retailer and advise them their offer is unacceptable and requested them to reassess their position.  

 

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Posts: 785

Date Joined: 22/07/10

 Worked for the big tackle

Tue, 2021-05-04 07:12

 Worked for the big tackle chain yrs ago and that's a replacement for shore being that far down the rod.

little johnny's picture

Posts: 5125

Date Joined: 04/12/11

Had few rods snap

Mon, 2021-05-03 16:29

Over the years / also friends done same always been replaced no issue . On 1 occasion gave me one better than what I originally bought.

Posts: 178

Date Joined: 03/08/19

Manufacturer question

Mon, 2021-05-03 16:51

 The retailer needs to at least put the question to the manufacturer, given it seems to have failed in normal use. A mate has broken high end American fly rods in the past, Sage and Loomis I think, and they were replaced no questions asked.

Faulkner Family's picture

Posts: 17363

Date Joined: 11/03/08

 I would be going directly to

Mon, 2021-05-03 16:51

 I would be going directly to the manufacturer with a full description of what happened.  With you as a witness put it in writing as well. I had a xoga snap on me not long after I got it , full replacement no questions at all

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davewillo's picture

Posts: 1750

Date Joined: 08/09/16

 If I were the retailer I'd

Mon, 2021-05-03 16:54

 If I were the retailer I'd be replacing it. Pretty stiff to just say no and basically blame your mate.

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 PGFC member and lure tragic

Posts: 1734

Date Joined: 16/05/09

 Had a brand new tcurve barra

Mon, 2021-05-03 18:49

 Had a brand new tcurve barra rod let go on me a couple of years ago and was replaced no issues by tackleworld up here. That one has broken a long way down where all the strength is in the rod. if it was high sticked it would have let go higher up. Push the issue.

black gen's picture

Posts: 745

Date Joined: 13/04/11

 Seems common place for

Mon, 2021-05-03 19:04

 Seems common place for retailers to offer that solution 

a mate of mine bought same style combo from a site sponsor 5years ago now 

I watched him break it no high sticking at all

shop said of you must have high sticked it sorry no return

we never went back and now they are closed anyway but point being that seems to be the get out clause 

roddo's picture

Posts: 471

Date Joined: 16/10/09

 I have had 2 rods replaced

Mon, 2021-05-03 19:04

 I have had 2 rods replaced in the past 12 months one was due to a mate high sticking and one as i got absolutely smoked buy a massive Noah and it went under the boat I didn't react fast enough and they were both replaced under warranty when I didn't think they would be I would be going to the supplier if no joy from the retailer if it was a chain store or a franchise try another store.

Tom M's picture

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Date Joined: 22/09/15

 You heard the old saying. If

Mon, 2021-05-03 19:31

 You heard the old saying. If you have a great meal you tell all your friends...... you have a shit meal you tell everyone.

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Tom M

Chinbald's picture

Posts: 308

Date Joined: 21/02/09

Shimano looks after

Mon, 2021-05-03 19:36

Had a quality stuff up at Gamex 2020 when a Spanish Mack grabbed a marlin lure after we kept the spread in too shallow in howling southerly heading back to Tantas,  

Chinbald's picture

Posts: 308

Date Joined: 21/02/09

Not sure what happened there

Mon, 2021-05-03 19:40

But Shimano were great as the fault was mine but a brand new Tiagra Ultra was stuffed, not mine and was very happy with the support from Shimano to replace with one at a great price.

scotto's picture

Posts: 2421

Date Joined: 21/04/08

Chalk and cheese

Mon, 2021-05-03 19:42

Another mate who was on the same trip had a real seat failure whilst we were up there, on a different brand rod, bought from a different shop, nearly 12 months ago. The reel kept rotating on the rod. He took it back last week....

 

The retailer is trying hard to locate the same rod (as it was discontinued a few months ago), but failing that has offered him a more expensive rod by the same manufacturer, free of charge.

 

its service like above, that can drive people to go out of their way to make their purchases, and deter people from going to places with bad repute. 
 

sea-kem's picture

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Date Joined: 30/11/09

 Just a question Scotto, any

Mon, 2021-05-03 20:13

 Just a question Scotto, any chance of damage while being transported up north? My opinion it was a pre stress crack and off it went. Either manufacture fault or damaged in the meantime.

I mean fark me I take my rods to Gnarloo all rigged and ready to go wrapped in towels. Never a failure. 

As a goodwill gesture should've been replaced considering the coin spent at the shop. Those clowns wouldn't know what caused it you'd need a forensic engineer to find the fault. 

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scotto's picture

Posts: 2421

Date Joined: 21/04/08

Definitely not

Mon, 2021-05-03 20:22

Rod was in its cover, placed on top of the swags/sleeping bags, in the cabin of the boat. Golden rule: Nothing goes on top of the rods! 

id bet my house it wasn't damaged during transport. 
 

the main indicator I see here, was it failed on its first fish, and not even a big one at that. 

Jackfrost80's picture

Posts: 7594

Date Joined: 07/05/12

I'd contact the manufacturer.

Mon, 2021-05-03 22:49

I'd contact the manufacturer. I snapped a T-Curve reversing the rear of the boat into the garage of the holiday house I was at with the rod in the holder still....

I rang Shimano asking to buy a new tip and they rang Tackleworld and organised me a whole new rod at cost price and this was all completely my idiotic fault.

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If catching wrasse is cool, consider me Miles Davis

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Date Joined: 19/06/14

Cock Wombles

Tue, 2021-05-04 04:05

A product should be warranted regardless for a set period. If these rods were half as good as marketed then the manufacturer would never have to replace anything.... As for preloading rods in stores that's a fucking joke. I've had the laughable experience of a " hang onto this and I'll show you how strong it is " to having bits of graphite being picked up from the store floor. Maybe next time they'll take the time to put a reel and some line on it to load it up real world style versus some spotty faced kid grabbing the tip of the rod and having a good old wank with it. My money stayed in my wallet that day!. If you have no joy please name and shame so the store can be avoided at all costs. Behavior like that is why stores are no longer operating. Karmas a bitch people.

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 My wife understands why I clean my rods n reels in the shower....

 

little johnny's picture

Posts: 5125

Date Joined: 04/12/11

Not saying it happened

Tue, 2021-05-04 07:43

One of my boys used one of my rods and it broke in same place( exactly same place). He has helping mate land his fish . Rod was in stand up straight rod holder dhue grabbed it , doubled over snapped instantly

Stevieboy's picture

Posts: 58

Date Joined: 22/04/18

Broken rods

Tue, 2021-05-04 08:31

I had the same tihing happen to myself and a good fishing buddy with the same spiral wrapped Shimano pe4 rod 4 weeks apart , hooked a decent Noah and after 5 minutes with only 30 lb line on felt a tearing through the handle, next thing snapped off at the strongest point at the base, took it back to the store and received every excuse under the sun that it must of been my fault, after they had the Shimano rep look at it they told me they would replace it for half retail price, $240, , it was then I felt they were having a lend of me, I started to get my back up a bit and the next thing you know it was replaced free of charge to the latest grappler pe4, my mate didn't have the same luck as he bought his online , I always support local tackle stores as I have been in retail myself for a long time and do believe we both had a faulty product , IMO the rod was replaced by Shimano but the store was trying to squeeze some more cash out of my pocket, have not spent anything there since.

sunshine's picture

Posts: 2375

Date Joined: 03/03/09

Take it to consumer affairs

Tue, 2021-05-04 09:08

 Clearly not suitable for purpose and therefore warrants replacement 

Willlo's picture

Posts: 1477

Date Joined: 07/10/11

 Ive broken to of those T

Tue, 2021-05-04 10:39

 Ive broken to of those T -Curves in exactly the same spot, will never buy another , ive gone back to Daiwa . Re your claim , they shuld be replacing it. The retailer i got mine from wouldnt replace it on the spot and as i was heading out for a fish needed a rod then and there. We ended up with me purchasing another on the spot and about 3 weeks later i was contacted and a credit given to the value of the rod . Wasnt what i went in for but was happy in the end. On another issue had a similar thing happen with my kitchen oven short story , i threatened them with consumer affairs , rang every second day until finally they paid up Moral of the story is be a pest and keep hounding them till you get what you deserve.

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Southside boating and fishing's picture

Posts: 136

Date Joined: 12/04/19

 Sorry to hear about this. We

Wed, 2021-05-05 10:40

 Sorry to hear about this. We have sent you a PM even though the combo was NOT bought from us we would like to try help you.

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davewillo's picture

Posts: 1750

Date Joined: 08/09/16

That's a great thing to do.

Wed, 2021-05-05 11:20

That's a great thing to do. This sort of gesture will win you business for sure!

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 PGFC member and lure tragic

Marineboy's picture

Posts: 800

Date Joined: 14/03/14

Legends

Wed, 2021-05-05 15:27

Good karma to you guys 

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 My spots are so secret even the fish don't know about them !

scotto's picture

Posts: 2421

Date Joined: 21/04/08

Unbelievable!!

Wed, 2021-05-05 17:39

You lads, need to be knighted!!

 

an unbelievable gesture, and I'm certain after my mate slammed the phone in disgust to "the other store" today, he will almost certainly be in touch with you guys over the next few days.

He is still trying to get the broken rod back from the other store, as they won't give it back to him yet.... 

Posts: 146

Date Joined: 14/11/10

TACKLEHQ

Wed, 2021-05-05 11:10

I had the same experience at above store

last year - will NEVER deal with them again.

Posts: 18

Date Joined: 29/09/15

I've got the same rod by the

Wed, 2021-05-05 11:34

I've got the same rod by the looks. Ocean's legacy adrenilin? I've thrashed it and pulled some decent fish and sharks :( and never an issue as you would expect. 

As others have said bypass the tackle shop and go straight to the manufacturer im sure they value their reputation. 

Posts: 18

Date Joined: 29/09/15

I've got the same rod by the

Wed, 2021-05-05 11:34

I've got the same rod by the looks. Ocean's legacy adrenilin? I've thrashed it and pulled some decent fish and sharks :( and never an issue as you would expect. 

As others have said bypass the tackle shop and go straight to the manufacturer im sure they value their reputation. 

Posts: 146

Date Joined: 14/11/10

INTERESTING...

Wed, 2021-05-05 11:44

My experience was with an Ocean Legacy rod as well...?

scotto's picture

Posts: 2421

Date Joined: 21/04/08

Yep,

Wed, 2021-05-05 17:35

Sounds to be a reoccurring comment.... 

still trying's picture

Posts: 858

Date Joined: 27/06/17

 I was hoping to buy a oceans

Wed, 2021-05-05 13:09

 I was hoping to buy a oceans legacy rod afew weeks ago and was asking where they were in the rack as they had some in the bargain rack but I could not find them anywhere else. I was told that they were not stocking them any more as they had had too many break for no apparent reason, this was at tackle west. 

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 rather be fishing

Posts: 146

Date Joined: 14/11/10

ENOUGH SAID

Thu, 2021-05-06 19:26

I think I'll run future purchases by this forum for feedback before I spend my money!

Posts: 146

Date Joined: 14/11/10

.

Thu, 2021-05-06 19:29

.

Posts: 146

Date Joined: 14/11/10

.

Thu, 2021-05-06 19:29

.

Posts: 146

Date Joined: 14/11/10

.

Thu, 2021-05-06 19:28

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NORUN NOFUN's picture

Posts: 957

Date Joined: 15/08/11

Would like to know the sais

Thu, 2021-05-06 07:17

Would like to know the said retailer so I don't get caught with the same antics. On the plus side, South Side Boating and fishing sounds like a store I need to buy from. Well done boys 

Brock O's picture

Posts: 2846

Date Joined: 11/01/08

I've snapped a couple jig

Thu, 2021-05-06 10:16

I've snapped a couple jig sticks..both sitting in road holder with drag set getting bent back wrong direction by charging fish...one was a PB pinky 90cm which I still landed with 2 eyelets.

I remember a young bloke doing the bend test at Oceanside when Honsu was still working the counter...snapped in his hands, Honsu was like FFS, they replaced that although there is a correct way to do the bend test apparently.

Cant fault Justin at Southside! Always happy to help and pass on some info.

davewillo's picture

Posts: 1750

Date Joined: 08/09/16

 I've got a couple of

Thu, 2021-05-06 15:44

 I've got a couple of T-Curves so hopefully I don't have the same issues. One is a Tyrnos for trolling which I've caught mackies and some big Exmouth yellowfin on, and the other is a 24kg Tiagra rod that has never had a marlin on it so no real test yet.

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 PGFC member and lure tragic