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flangies's picture

Posts: 2514

Date Joined: 11/05/08

 Shame. Could have been

Fri, 2021-05-07 18:58

 Shame. Could have been handled much better. How much will this cost them to save a few dollars? 

 I am keen to see a response as I had always believed them to have integrity and generally give the benefit of a doubt. Ive always taken these stories with a grain of salt having been on the other side of it too. However, being caught out in a lie is a blunder. I can't see how you could win a customer back from this, let alone his mates

Posts: 4445

Date Joined: 01/02/10

 Love to hear their reply to

Fri, 2021-05-07 20:37

 Love to hear their reply to this. 

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Bones76's picture

Posts: 475

Date Joined: 03/11/08

 Terrible to hear. Service is

Fri, 2021-05-07 20:49

 Terrible to hear. Service is everything....out of curiosity who was the Rod manufacturer who did the right thing?

Jackfrost80's picture

Posts: 7341

Date Joined: 07/05/12

Handled

Sat, 2021-05-08 22:05

Handled

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If catching wrasse is cool, consider me Miles Davis

Posts: 200

Date Joined: 27/05/11

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Sun, 2021-05-09 22:49

Posts: 146

Date Joined: 14/11/10

GOOD TO KNOW!

Fri, 2021-05-07 23:31

Pretty piss poor!!

Lesson learnt re dealing direct with manufacturer if no luck with tackle store.

Wish I'd done that when TackleHQ gave me the same bullshit on a snapped single use Ocean Legacy. Then again, maybe that is Ocean Legacy's approach to after sales support and warranty?

Either way,  crew and I will be giving both stores wide berth.

beau's picture

Posts: 4094

Date Joined: 24/01/10

Im with flangies, very

Sat, 2021-05-08 01:24

Im with flangies, very surprised by this as that store had always been highly recommended by myself after my first few visits there. Haven't been up there in a few years now. Real shame that this has happened

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sea-kem's picture

Posts: 13904

Date Joined: 30/11/09

 Pretty sure Sunshine

Sat, 2021-05-08 07:00

 Pretty sure Sunshine mentioned this but the 'Fit for purpose' rule of law should have  come into play here. I reckon in any court of law the outcome would be for free replacement as there's no way on god's earht of proving that rod was mis treated. Manufacturing flaw imo and free replacement.

But yeah a shame to hear of the store's attitude as I always liked their range of product. 

Goodwill goes a long way these days before a smarmy attitude.

As a side note I  use Glenn at Ranger camping Bentley to do all my reel serving and rod repairs, he's not the cheapest in town but knows his shit, always has very good advice as he's a mad fisho like us and delivers in service, will call you if something wrong so you know what you're up for. 

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scano's picture

Posts: 1238

Date Joined: 31/05/07

If it was an O L rod

Sat, 2021-05-08 07:07

 The guy who owns that brand (Alan) is a really good guy who very customer conscious, and backing of his product. I've met him a number of times, and nearly

everyone I fish with have one of his rods (if not several) and they are probably the best value for money rods on the market. It doesn't surprise me at all that if there was a product quality query from original manufacture / production, that Alan would be offering a replacement. 
 

As for complete and their manner for which they dealt  with all of this, very poor form!

I have been forced to shop there in recent times as no other stores in Perth stock some of the gear for which they do. However their customer service is terrible, and their arrogance towards customers is always on display. We went in one day and I legitimately said to the staff, "if you can look after us on price we will spend plenty of coin, if not we will simply buy online" (was trying to help the local economy). We spent $2500 or so in the space of 1 hour on rods, a reel, braid etc, and were "looked after" with $9 discount overall. Yes that's right, $9......... needless to say it is the last time me and mates have shopped there. 

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Alan James's picture

Posts: 2117

Date Joined: 30/06/09

Compleat Angler Nedlands

Sat, 2021-05-08 16:36

I guess everyone has their good and sometimes bad experiences with service in the retail industry. 

When I was was shopping for a Beastmaster 9000 electric reel some years ago Compleat Angler came up trumps with a great deal and were a pleasure to deal with.  Subsequent dealings have been similar.

Certainly this hasn't been handled well and the owner accepts this. 

They will still get my custom.   

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scotto's picture

Posts: 2405

Date Joined: 21/04/08

Removed

Sat, 2021-05-08 08:58

Removed temporarily 

rob90's picture

Posts: 1343

Date Joined: 06/02/13

 Pretty sad situation. Im

Sat, 2021-05-08 07:50

 Pretty sad situation. Im hoping its just a lazy employee and not a store policy. I dont shop there often but when i do i love the range. Even done a bit of work in the store a while back and the crew were great. But stories like this is what can hurt businesses that quite possible could be at their knees already. But you get what you give i guess. Holefully your mate gets a rod back asap an all this drama gets put behind and happy fishing for all.

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 Hi my name is rob............. and I'm a........... fishaholic

Brock O's picture

Posts: 2759

Date Joined: 11/01/08

They can blame the

Sat, 2021-05-08 09:02

They can blame the individual...Cars have Hotline Fix - technical service recalls etc, take the car back to the dealer and they will play dumb and put the cost to you, but you mention it....arrr yeah let me check that for you!

To me it shows the shops attitude to replacements or the lack of experience working the counter, surely another employee was involved or the rod was tagged and the issue discussed by lead or store manager...blaming the individual now is a load of shit IMO.

Glad you got the correct outcome Scott, glad you raised it for others to see also.

Compleat Nedlands's picture

Posts: 144

Date Joined: 19/12/13

Big apology from the owner

Sat, 2021-05-08 11:18

Hello everyone, I am Brian, the owner at Compleat Angler Nedlands. I have become aware of this issue and want to apologise to everyone involved. I was up at the Mackereal Islands when this happened and the staff member has acted in a manner that is not correct here at the shop. The staff member has been reprimanded and I am glad to inform that CJ now has a new rod - thank you to Alan from Ocean Legacy. This is not how this shop normally handles these situations and will not happen again. Customer service has always been our primary focus at Compleat Angler Nedlands and is drilled into the staff, who normally act accordingly. Thank you

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Posts: 157

Date Joined: 10/04/12

 well done Brian, I shop

Sat, 2021-05-08 13:37

 well done Brian, I shop there often and know its not how you handle things!

where are the pics from the trip?!
 

little johnny's picture

Posts: 4885

Date Joined: 04/12/11

Nice

Sat, 2021-05-08 15:28

Good outcome for all

sea-kem's picture

Posts: 13904

Date Joined: 30/11/09

 Can't ask for more than

Sat, 2021-05-08 17:01

 Can't ask for more than that, problem fixed. Kudos to you Brian for coming on here and setting the record straight. I am very keen to know the reason for the rod breaking in the first place. 

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Love the West!

davewillo's picture

Posts: 1386

Date Joined: 08/09/16

 Well done Brian. I am a past

Mon, 2021-05-10 11:27

 Well done Brian. I am a past customer and will continue to be in the future.