Daiwa warranty issue!
Adam, please delete if this is unfairly slanderous in any way, but jmho and need's to be allerted to anyone thinking of daiwa purchases from Australia on the the basis of after sales care, as a consideration.
while working in the trade this was a Major selling point, one im sorry for making.Times have changed!!!
Guys who own ANY Daiwa reel's beware.....please read the following ridiculous response from a service tech at Daiwa, very very disgruntled with this response.....imagine we all had this approach to problem solving, and remember this product was purchased from Daiwa AUSTRALIA - not off the net from OS at a far cheaper price because of "a better warranty this way" - warranty what?
I have removed the respondants name as this doesn't need to be like that.but, apparently a sheared bearing is normal expected wear.
And I have underlined the parts of the reply email that make hulk angry.
Bear in mind it's a twenty buck bearing, for a very expensive reel, so i have lost faith in the after sales service of this product.
read the bottom email first ...then this reply, then go buy Shimano.I have also forwarded our "dealings" to the state ombudsman.
I hate being treated like the little guy when I support a brand and do the right thing.
Hi Joff,
There are a few things that could have caused that problem, however with a reel that is 2 years old and has been ‘Flogged’ this would come under normal expected wear. Also bearings are never covered under the manufactures warranty unless it is a brand new reel out of the box, never been used and has a bearing problem.
So would you like to purchase the rubber seal and one handle bearing??
Kind Regards
Service Department
Daiwa Australia Pty Ltd
Tel: (02) 8644 8644
Fax: (02) 8644 8666
From: Joff Weston [mailto:joffaw@bigpond.com]
Sent: Wednesday, 18 July 2012 10:18 PM
To: Daiwa Service
Subject: An Enquiry From The Website - Saltiga LD35 repair.
Hey Guys,
Just noticed an annoying clicking in the handle of my Saltiga LD35 and
thought to check it for parts required.....first time ive seen this so
thought to pass it on FYI.
As you can see in the attached pic, the handle bearing was the culprit
and I'm guessing it went while fighting a good bottom ooglie!!!
Funny thing was that the bearing had actually sheared in half!!!!
Interestingly the internal parts of the bearing showed signs of
fatigue caused by rust, admittedly I'm in no way gentle with this reel
- it gets flogged in fact, lots of xo bottom grubbers and sambo's etc.
so it cops it but I've never seen a handle bearing shear, even in the
T/bar handles of old that seemed to (if an angler put too much crank
on the handle) shear the handle stem.
I used to work on the Jigging boats on the west coast and have seen
most things broken over the years so all good there.
I decided to just pull this same bearing off a Saltiga Z-6000GT that
only gets used for stick-baiting and noticed a rubber seal between the
start of the handle and the inside handle bearing, that prevents water
getting to the bearing from the inside wall of the handle - without
waffling too much,
could this be the reason the bearing failed in the LD35?
Yes i know they are CRBB's??
Or is it just not up to the brawlers we get off the bottom, on this
side of the country or the over large "manhands" cranking too hard on
the handle. lol.
I fitted that rubber seal to the reel to stop future water intrusion
and require both parts for this repair.
This reel is still under warranty as was only purchased in 2010.
My address is :
XXXX
Kind regards
Joff Weston
Yewiefish85
Posts: 801
Date Joined: 02/01/11
do you have any pics of the
do you have any pics of the bearing?, this has me interested!
joffa
Posts: 45
Date Joined: 18/04/10
yeah mate
pm me your email and i'll send it to you and you can throw it up on the site.
WADRay
Posts: 301
Date Joined: 20/12/09
JMHO, but I would say he was
JMHO, but I would say he was well within his rights to say what he does.
The first thing the warranty card tells you is that bearings are excluded from warranty. Secondly you point out that your a brute on the reel which gives them reason to believe that you neglect your gear. Im under the belief that Shimano dont warranty their bearings either (if I am wrong by all means show me it in their warrantly and Ill stop buying daiwa).
Personally I have never really had any problems with my daiwa gear that I could honestly put against the gear and not the way I handle it. A bearing that is sheared is very likely a fault in manufacture yes, but it held out for 2 years....thats a long time for a "manufactural" fault...
Good luck with it anyway...
joffa
Posts: 45
Date Joined: 18/04/10
yeah OK
I didn't realise that ... all in the fine print i spose, i just thought a reel with a warranty is a reel with a warranty, especially after some of the crazy things that i've seen warrantied before and not on expensive stuff.
looks like ill be forking out a twenty.
cheers.
grayzeee
Posts: 2283
Date Joined: 09/07/09
Ha Rude cnutAnd that's the
Ha
Rude cnut
And that's the Daiwa after sales service that I've heard about , but luckily won't have to rely upon.
Shimano have always come to the table in regards to their after sales service.
Looks as if they won't stand behind their product.
Cheers for posting Joff
If I spent half as long fishing , as I do reading this bloody forum , I'd be twice the fisherman I am.
till
Posts: 9358
Date Joined: 21/02/08
For a bearing to crack in
For a bearing to crack in half, that has to be a fault, be they covered or not.
wangler
Posts: 607
Date Joined: 26/04/08
mmm, interesting. I have a bearing
on a shimano reel that needs to be replaced....lets see what happens
Want to make someone mad... tell a lie! Want to get the world upset... tell the TRUTH !
Dougie
Yewiefish85
Posts: 801
Date Joined: 02/01/11
kinda looks like the inner
kinda looks like the inner race has popped out
Leemo
Posts: 3712
Date Joined: 22/02/07
It should be well known that
It should be well known that bearings are not covered under manufacturers warranty. and, its only twenty dollars? I personally don't see where they have gone wrong?
bludgin' since 94'
joffa
Posts: 45
Date Joined: 18/04/10
thats the point of it,
thats the point of it, cracked bearings arent covered.
i honestly thought they would have been - spose i should read the warranty card and all hey mate.
Im just annoyed that they dont cover a cracked bearing - fair enough if it was just old and crappy but the other bearing in the handle is fine and the reel is still cosmetically good, internally a little rough - thats fair wear, i accept that.They cant go replacing all and every bearing or they will go broke i spose, but they do talk up those crbb's as lasting for x years so why not during the warranty term?
I didn't realise this was stated in the card - so thats fair if it is.
macka17
Posts: 46
Date Joined: 15/11/07
Hi. First thing I do on any
Hi.
First thing I do on any of my reels. when new. Is put them in for a full service. and grease\oil up of all bearings drag plates etc.
Nowadays I normally put Stainless\Ceramic bearings for my Jig and Baitcasters. B4 I use them. (At least on spool shafts.)
Specially any Avets...They DON'T rust. and get rid of a lot of side loads on certain reels.
Bocar in US sell Full ceramic kits for most reels nowadays..
40 odd yrs od mainly Daiwa. ABU and Penn. I can honestly say I've NEVER had a reel break down on me.
Mainly cause I never use a 20lb reel with 50 lb braid etc.
Use ém to rated lines and service ém regular. I have 40 yr old ABU's. still as sweet as..
You abuse ANY reel. You'll pay the price..
My Everol 50's Brought to Aust with me 39 yrs ago. Still using.
Macka17
scottland
Posts: 3040
Date Joined: 10/05/10
Your to honest joff
Haha that email did you no favours
However I think you will have to cop this one on the chin while I think they should be covered by warranty there's always a fine print 
i support two teams eagles and whoever is playing the dockers
Rig
Posts: 2925
Date Joined: 27/12/06
Vomit
Hey guys just be careful I have a wide variety of shimano, daiwa, penn and fin nor. Some of you probably read about my shimano big baitrunner that locked up after about it's third use and being meticulously looked after because "salt air does this". The end result was the warranty means squat and don't even take it into consideration when purchasing. I have been luckier with rods that snapped being replaced that are known as a cheaper brand but obviously has a decent rep. I currently have a TLD 15 that has shat itself that I am gonna drop into cambells next week to see if they can fix it ( I can't) rather than pay shimano for another$60 bearing accompanied with arrogance over the phone.
Point being they are probably all the same, you win some you lose some
tim-o
Posts: 4657
Date Joined: 24/05/11
Cant see an issue with the
Cant see an issue with the rep's reply, just buy a new bearing and put the reel in the sell swap section and go get your shimano. Look after your stuff if you want it to last. Nuthin wrong with some extra grease added from new and dont 'hose' the reels off
I am, as I've said, merely competent. But in an age of incompetence, that makes me extraordinary.
wombat78
Posts: 171
Date Joined: 20/04/09
I personaly think diawa are great
I had a twitch bar overhead that i triped over and smashed the side cover sent it back to get it replaced thinking i would be paying since i f$&ked it but got it back with a new side cover and the magnet inside no charge I was stocked and always buy diawa ive had three issues over the years and have never had a drama with any warranty out of them at all surprised to here your issues i couldnt recomend diawa enough
hlokk
Posts: 4293
Date Joined: 04/04/08
$20 for one bearing. You got
$20 for one bearing. You got off light!
I've had a recent dealing with Daiwa that was not very favourable. Well, more than one. First there was non-even level wind on a reel that they replaced a bail arm for $90 and it didnt do zip! I recently put 3 reels in for service (I explicitly asked for a service only), and the amount Daiwa wanted to charge made my jaw hit the floor (on the plus side, at least the tackle shop I went through did their best, for what they could). I wanted a regular service, not half the bloody reel replaced! They changed a bunch of stuff that didnt need fixing, including changing the drags to carbontex and charging me for it. The drags were fine! One reel had a grindy bearing, another only the handle bearing was off (the rest was fine!) and the last the reel that should have been working straight the first time, that still wasnt fixed and really should have been a warranty fix! And get this: I hadnt even used it since last time they "fixed" it! And unfortunately I havent even managed to use the reels much to "treat em rough" anyways.
If they advertise it as "washable", it really should be. Water ingress under normal use doesnt suggest that (Btw, I wash all my reels after every session in the shower, with gentle cold, non forced water). Forget what they say on the warranty, they cant remove statutory rights. If the product does not do what it was claimed to do, and it is within a reasonable period, then they're supposed to fix it. They cant just write statutory rights off.
As for shimano not covering bearings. I had a talica with a corroded bearing. Flat fee, 3 bearings replaced and nothing extra charged. I'd report any other shimano dealings, but none of my other shimano reels have ever needed anything. With the recent Daiwa dealing, I had a trip coming up and I just didnt have the time nor the effort to deal with it, so i just wrote it off.
Interestingly though, 2-3 years ago, I spoke to daiwa direct: I replaced the drags on a reel with carbontex, and after doing so didnt have enough drag, so had to crank the star drag down heaps. Worked fine, got most drag back. A few months later, the drag knob sheared off (with 200m of line out :S). I rang Daiwa direct, let him know what happened (and that i'd replaced the drag). The first q he asked me was what was my address. Within a few days I had a free star drag knob replacement!
J_doggy
Posts: 161
Date Joined: 01/05/11
Hrmmm
Was in my local yesterday talking to a mate that works there being he services all variety of reels on site and he's had simialr stories and experiences dealing with Daiwa service.
My experience: a screw fell out of my roller on the bail arm out of one of my Daiwa reels in April - no biggie, thought i'd email Daiwa for replacement. 4 little bits, and i mean minature, cost me $30 dollars delivered (and 3 months) to get on a real worth $100. Was pretty disappointed as the real was only 7 months old and took 3 months to get to me which arrived yesterday.
As of now I'm looking at a new rod, and i'm a Daiwa fanboy (2 rods/3 reels at present count) and will probably go with a daiwa rod (the new Daiwa Sea Bass 9'6" is exactly what i'm looking for), but the reel choice I may match with it probably wont be a Daiwa in light of recent events.
flangies
Posts: 2551
Date Joined: 11/05/08
Daiwa service - very quick
Daiwa service - very quick and reasonable. One of the only manufacturers that you don't need to register the product with them to gain a warranty, think about that. Some suppliers you have to ASK for warranty even though they know it is a warranty issue. Have sent many things with them I have told the customer was a wear and tear only to come back fixed under warranty.
anypuddle
Posts: 597
Date Joined: 22/01/12
saltiga
recently sold my saltiga surf for $100 bucks (thanks rig) seized completely in about a year daiwa told me it would cost $450 to repair as it had bee "abused" arghhhhhhhh
good old spheros still going hard after many years!
Anywhere anytime
joffa
Posts: 45
Date Joined: 18/04/10
those spheros things are indestructable
if there was a nuclear war the cockroaches and spheros's would live on.
I remember servicing one a few years back now that had been run over by a truck, literally. new main gear and pinion and sideplate a bit of grease and the fella was running 80lb over it the day after with no issues.
slam
Posts: 168
Date Joined: 09/09/09
daiwa warranty
Matt, i had the same issue recently with a small repair on a yr old sol 4000. It was sent in for the repair & i got a complete service, brgs replaced, drag washers replaced without asking for it.
I have to admit i spat the dummy with the shop i purchased it from and they also sent it over to Daiwa & then i ate humble pie after i was told i wasn't going to get charged for any of it. However the shop did not ask for any of the extra work to be carried out & i think they copped the charge.
More concerning is the fact that they thought all those things needed replacing on a yr old reel with only a dozen uses.
pelagicyachts
Posts: 1330
Date Joined: 23/02/11
hate to go off topic
hate to go off topic here.....
All my reels are Penn (aaarrrrrrrrrgggg! goes the audience!!)
However some simple facts - they are not expensive, i have never had a reel fail, break or need repair (other than things i have broken by way accident!) in 20 years, one of the reels was my grandfathers (penn 49a) that would be circa 60 years old and still gets used!
I wash them with the hose (but dont blast them) and service them once a year with marine grease
Not trying to convert you guys -just saying!!!
ps all mine are american -i believe they may be all made china or elsewhere now...
schecky
Posts: 1645
Date Joined: 25/08/08
The old SS spinfisher is a
The old SS spinfisher is a tough reel but I would rather eat my own head than use it over a saltiga/stella. The reason they still work is they are as simple as it gets!
schecky
Posts: 1645
Date Joined: 25/08/08
Bit unfortunate but bearings
Bit unfortunate but bearings are never covered and thats just the way the cookie crumbles. Cop the $20 and keep enjoying your reel.
joffa
Posts: 45
Date Joined: 18/04/10
Seems common sense will (thank god) win in the end...
Got a reply email from Daiwa today after i stated that a corroded bearing is understandable but a collapsed bearing should be covered and that it is a failiure not general wear - seems they are getting it.
I like to be honest with any retailer and/or supplier - I reckon you stand more a chance of getting somewhere, just a misunderstanding from my email of "flogging" - i put it more correctly - heavy use not misuse.
The thing that didn't sit right is that none of my other (same) handle bearings have ever skipped a beat - and fished the same knob on far more drag for longer with no bearing issues.
seems bearing are covered, just sometimes, but lesson learned - read all warranty cards, ive never read one in my life!! for anything!
Also for anyone interested, while searching spec's on this reel I found a vid from Alan Tani on service on those exact reels but havent had time to watch it as ive just finished a hell of a week.
Enough of this, im going fishing!
thanks to all FW crew for your valuable feedback.