what to do?

 I have a mate who purchased a highend fishing reel off the internet. He received it this morning with a broked reel foot. It looks as though it was broken during transport and insufficent packaging and padding seems to be the cause. Would it be the companies fault that they didnt package it properly, or would it be Fedex's fault that they were careless in transporting the reel? who would you direct your claim to??

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not all asians keep undersize fish.


flexn's picture

Posts: 232

Date Joined: 19/03/12

Fedex won't accept any

Wed, 2012-04-18 15:40

Fedex won't accept any accountablility for the damage unless postage insurance was purchased. Been down that road before, best bet would be the company, or read the warranty of the reel.


Posts: 633

Date Joined: 19/10/11

thats why u should by

Wed, 2012-04-18 15:51

thats why u should by local!!!!! now u have to deal with all the bullshit to get it fixed so it can be used again!!!

Jeffree's picture

Posts: 489

Date Joined: 23/02/11

 its not his fault that the

Wed, 2012-04-18 17:12

 its not his fault that the aussie market is so limited. the reel he was after was not avaliable is aust. it is a JDM model.

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not all asians keep undersize fish.

flangies's picture

Posts: 2550

Date Joined: 11/05/08

It is up to the store you

Wed, 2012-04-18 15:58

It is up to the store you bought it from, then they can chase it up with fedex. You purchased the rod paying full price for a reel with no faults, and received a faulty reel. 

Posts: 644

Date Joined: 13/11/11

 Not worth buying online. Bad

Wed, 2012-04-18 15:58

 Not worth buying online. Bad luck for being a tightass. Lesson learnt. 

Posts: 459

Date Joined: 20/01/11

always one

Wed, 2012-04-18 16:11

always one

Jeffree's picture

Posts: 489

Date Joined: 23/02/11

not being a tightass m8.

Wed, 2012-04-18 17:13

not being a tightass m8. Australia only has a fraction of the reels shimano makes. the reel my mate was after was not avaliable in australia and his only option was to buy overseas. get ur facts before commenting!

 

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not all asians keep undersize fish.

Posts: 644

Date Joined: 13/11/11

 Fair call. Sorry bloke. My

Wed, 2012-04-18 17:43

 Fair call. Sorry bloke. My bad. 

Dizzy's picture

Posts: 753

Date Joined: 21/02/11

With the change he saved he

Wed, 2012-04-18 21:12

With the change he saved he could give it another go and probably still come out in front.

Posts: 459

Date Joined: 20/01/11

I also recieved a damaged

Wed, 2012-04-18 16:11

I also recieved a damaged reel purchased off the net and contacted the seller direct. The damage to mine was minor in comparison to a broken foot, with small nicks in the spare spool lip that obviously arose during transport. Online reel sellers should really put a few bits of bubble wrap inside the reel box.

The seller claimed they had no spares in stock but did compromise, offering me a further 10% off a sale item. Due to the hassle posting overseas I accepted and did some minor repairs myself.

In your case I would definately be asking for an exchange from the seller.

Posts: 3246

Date Joined: 15/08/09

So because you shop online -

Wed, 2012-04-18 16:11

your a tightass - interesting theory that one.

fatboyholla's picture

Posts: 285

Date Joined: 20/05/11

yeah shop local and spend

Wed, 2012-04-18 16:20

yeah shop local and spend twice as much good call,

 

anyway fedex post usually comes with insurance thats why it cost you so much for postage. have a good look at your paperwork,

 

good luck bud, and dont give up they will cave in and fix it for you

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worst fisherman ever

Posts: 9358

Date Joined: 21/02/08

Unless you copped for

Wed, 2012-04-18 17:06

Unless you copped for insurance, it comes with nothing.

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fatboyholla's picture

Posts: 285

Date Joined: 20/05/11

usefull info from till once

Wed, 2012-04-18 17:12

usefull info from till once again

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worst fisherman ever

wangler's picture

Posts: 607

Date Joined: 26/04/08

I'm sure ppl buy boats,

Wed, 2012-04-18 16:41

cars, bikes etc overseas who have lots of money, just because they want something that isn't available on the Australian market......not because they are a tightbum.

I think you'll find that buying stell'a and saltiga's online is no cheaper than the local market, some good discounts going locally atm - eofy.

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Want to make someone mad... tell a lie! Want to get the world upset... tell the TRUTH !

Dougie

Bodie's picture

Posts: 3758

Date Joined: 05/11/07

load the reel with line, make

Wed, 2012-04-18 16:34

load the reel with line, make it look like you have used it...try claim on warranty?

Posts: 614

Date Joined: 24/02/11

Mate

Wed, 2012-04-18 18:01

I just goggled claims on fedex it tells you what to do even has claim form I would have done that befor even posting

chris raff's picture

Posts: 3257

Date Joined: 09/02/10

Think I'd be just emailing

Wed, 2012-04-18 18:58

Think I'd be just emailing retailer letting them know whats going on and take it from there...most internet retailers are in it for the long haul and I've found dealing with them on the whole  very professional ...more so than local at times ie: 8 week turnaround on local faulty product ..however it just comes down to the related business's integrity ...if through EMS typically 5 days each way from states

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Intelligence is like a four-wheel drive. It only allows you to get stuck in more remote places.”