Well I won't be buying daiwa again
Submitted by TROOPY on Mon, 2013-07-22 13:28
Few months ago purchased a brand new 12ft sensor surf rod, since getting it I've used it once off the beach for tailor and twice off the beach up at quobba... Two weeks ago took it to ledge, rigged up and as casting it all the rod from below the reel seat splintered and cracked took it back and have just got the call ffor the shop saying that daiwa won't cover it as a warranty job. Well that sucks.... Rod has never been knocked and when I have been transporting it its always in my SW lab bag. Was told by the rep tho that he will sell me a bottom section.
knew I should have stuck with shimano gear, grr
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1 from the beach is worth 10 from a boat
streaker boy
Posts: 527
Date Joined: 23/05/09
Ive had a problem with diawa
Ive had a problem with diawa too i got 4 grandwave snapper rods here in melb when knew the blinding were this real dark blue colour and after about 6 months they turned a silver colour so back to the shop i went he had rep come out and didnt wanna know about it then to top it off they wanted me to pay $100 each rod to get them changed over but i knew if i did same thing would happen again
D_d_001
Posts: 1522
Date Joined: 09/03/13
Not sure if your serious
you wanted the rods changed over for new because of some discolouration?
did they still work well ?
TROOPY
Posts: 162
Date Joined: 30/05/11
Tell me about it, the rep
Tell me about it, the rep did say tho that I can buy just the bottom half of the rod off him for half the price of a new one..... Good way to rub salt into the wounds
1 from the beach is worth 10 from a boat
Auslobster
Posts: 1901
Date Joined: 03/05/08
Other thread said Shimano no good....
....we better all swap over to Jarvis Walker...
D_d_001
Posts: 1522
Date Joined: 09/03/13
Jarvis walker no good either
Jarvis walker no good either !!!
once bought a $15 combo got drunk and dropped it overboard
K Mart wouldn't bloody replace the thing no matter how much a fuss I made in the shop.
;)
Auslobster
Posts: 1901
Date Joined: 03/05/08
The bastards!
That's just poor customer service.
Ok then. Back to handlines.
Rig
Posts: 2925
Date Joined: 27/12/06
rod
sounds a bit rough, I had a Hearty Rise that snapped above the reel seat and oceanside got it replaced with a brand new one through the rep.
I have 2 sensor surfs and they are thin blanks have heard of the 16ft version snapping at the join sections. In saying that I have caught some pretty decent fish(rays) on my 13footer no worries, sounds like a faulty blank to me as those rods barely bend at that part of the rod.
I would take it further if I was you and jump up and down a bit more
TROOPY
Posts: 162
Date Joined: 30/05/11
Yeah I've already emailed
Yeah I've already emailed daiwa Australia complaining about it... Just couldn't believed it happened, didn't even put any force Into the cast just lobbed it out, rod hasn't even had any force put on it.
1 from the beach is worth 10 from a boat
streaker boy
Posts: 527
Date Joined: 23/05/09
Ofcourse i wanted them
Ofcourse i wanted them changed
didnt pay $800 on them for them to change colour and look like shit after 6 months
schecky
Posts: 1645
Date Joined: 25/08/08
Not sure how you could expect
Not sure how you could expect that to be warranty.
scotto
Posts: 2470
Date Joined: 21/04/08
Nup
If your brand new car's paint faded after a few months, you'd want it fixed.
A manufacturer has to warrant their product, which includes all componentry used on said product, whether they manufactured or bought it.
D_d_001
Posts: 1522
Date Joined: 09/03/13
if your 6 month old car's
if your 6 month old car's paint is faded you don't get a new car.
I agree that the bindings should not have faded, it's certainly not optimal .....but if a 200 buck rod is still working fine .....well In my opinion ...who care's what colour the bindings are.
scotto
Posts: 2470
Date Joined: 21/04/08
No new car,
Youve severely missed the point. the manufacturer would be obliged by law to fix the fading paint.
Its chalk and cheese, but its the same, and its law.
D_d_001
Posts: 1522
Date Joined: 09/03/13
don't think I missed the
don't think I missed the point because he is clearly asking for the new car.
it's a $200 rod and the bindings have faded.
I think that the law actually states that if the item doesn't/didn't perform the function it was intended to perform then it should be replaced/refunded
like I said it's certainly not the best and Daiwa should at least look at the QA.
guess you have to ask was the rod bought to look cool or the catch fish
the binding's have faded.
Daiwa is a big company but ....if you were a rod builder and you built a rod for someone as a one man company ...after 6 months they bring it back and say the bindings have faded I want a new one. how would you feel.
scotto
Posts: 2470
Date Joined: 21/04/08
No,
I read that as he said he wanted the bindings changed, and the rep said it would cost him $100 per rod to do so.
Whether i wouldve done the same or not, If it is still under its warranty period, he is more than entitled to return it if it is not up to standard, even if it was only cosmetic.
schecky
Posts: 1645
Date Joined: 25/08/08
No comment.
No comment.
D_d_001
Posts: 1522
Date Joined: 09/03/13
OP :I agree with Rig. think
OP :I agree with Rig.
think you should take it a little further.
rod shouldn't be splitting at the reel seat.
Streaker boy: IMHO if a rod's binding's fade I don't think it's a replacement job.
you're saying you wouldn't have bought them if they had silver binding?
Edit : it was $200 each right?
Paul H
Posts: 2104
Date Joined: 18/01/07
Around 3 years ago I had a
Around 3 years ago I had a chunk of cork (size of 5c peice) drop out of the top grip on my Diawa Tierra rod about 6 months after purchase (not much use in it and was right where the thumb sits - a pain) took it back to shop and the rep swapped it no questions. Tackle store owner did say at the time they were having a few problems with corp grips and were seeking a different supply.
Youtube Channel - FishOnLine Productions
https://www.youtube.com/channel/UCbUVNa-ViyGm_FTDSv4Nqzg/videos
gav1970
Posts: 154
Date Joined: 12/02/07
Contact the consumer protection advice line
Hey Troopy,
My advice for what it's worth, if Daiwa won't come to the party, is to contact the consumer protection advice line on 1300 304 054. Your rod splitting like that should be classified as a major failure and as such you are entitled to either a refund or a replacement under consumer protection laws (you get to choose which one, not the manufacturer). This is not a cheap piece of fishing gear (I'm assuming around $300) and should last a lot longer than a few months and a couple of fishing trips.
Build a man a fire and he'll be warm for the night. Set a man on fire and he'll be warm for the rest of his life.
TROOPY
Posts: 162
Date Joined: 30/05/11
Cheers for the number, will
Cheers for the number, will definately be giving them a call
1 from the beach is worth 10 from a boat
catchalittle
Posts: 1875
Date Joined: 04/09/08
Have been useing daiwa rods
Have been useing daiwa rods for years never really had any major drama's with them only one of the slightly cheaper daiwa rods the guide ring came out took it back to complete angler and they replaced it with a new rod and daiwa sent me out a cap and t shirt for the inconvienence.I will stick by them
I suppose and tackle company can have bad batch's it happens with everyday consumables its how the reps or customer service people handle the matter.
Nathan
jayce
Posts: 564
Date Joined: 10/12/11
I have heard of that
I have heard of that happening a bit with the 12ft sensor surfs. I have a 13ft sensor and think its great havnt had a problem with it yet.
I do have a Saltiga 64 combi jerk that has put me of buying another saltiga rod but. For a expensive rod they have sh*t guides on them. Every time I load it up to a good fish it bends all the guides. Im only running a stella 5000 with pe3 on it so shouldn't be over doing the capabilities of the rod.
A mate has the same rod but the older version and his does the same thing.
Time to start looking for a new light jigger.
CityFlicker
Posts: 524
Date Joined: 31/01/13
I imagine the first thing
I imagine the first thing Daiwa would say is that you exceeded the cast weight or put too much load on the rod fighting a fish & that's why it broke where it did. There's no way you can prove you didn't so that's going to leave you pretty much screwed. Big companies will treat thier customers like crap because the fact is one unhappy customer just doesn't matter to them & no matter how much stuff you put online about them it's not going to effect thier profits. Personally I think Daiwa is japanese for 'crapola' & I use shimano gear but if I had a failure in that shimano gear I wouldn't expect to be treated any differently to how daiwa have treated you. My advice, write the whole lot off & get something made by someone else.
As for the faded guides problem, I'd want them replaced or the rod replaced to, either would be acceptable to me. The fact that the bindings are fading that soon in a rods life means they are deteriorating rapidly & will eventually fail completely. Something has gone wrong during the binding process, my guess is a lack of sealer or the clear coat over them doesn't cover the entire binding properly. Once you realise it's a sign of something more serious wrong & not just a change of colour then I think it's only fair to expect the problem to be fixed.
PS: If I bought a new car & the paint faded after 6 months of proper maintenance (wash weekly, wax every 4-6 weeks) I'd be at that dealers demanding a new car. That would be a severe quality issue & there's no way I'm going without my new car while they spend 4-10 weeks getting it resprayed. Replace it & if it happens again I'd be after them to pay for me to get it resprayed properly.
Just because I smile & nod does not mean I believe the crap coming out of your mouth.
All people have the right to stupidity but some abuse the privilege.
streaker boy
Posts: 527
Date Joined: 23/05/09
Ive seen the same rods in
Ive seen the same rods in shops sitting in the racks near the window with one side faded and the other ok So there was def a prob with the threads or something they were using if it had happened over 3 or 4 years well wouldnt of cared then b4 after 6 months thats aload of crap i dont see $50 crap rods losing their thread colours so a $200 one shouldnt either
crezz
Posts: 695
Date Joined: 12/03/12
just buy the big snyders or
just buy the big snyders or wilsons.
stilly
Posts: 341
Date Joined: 10/08/09
should take the offer
the rep has no idea what your casting weights have been, nor how you treat your gear, not saying you have abused your gear but mistakes happen loading and unloading, as for the bindings fading .........mine dont on any rod regardless of price or age, keep any rod clean and out of direct sunlight when not using it will last forever
TROOPY
Posts: 162
Date Joined: 30/05/11
So if you went and spent 600
So if you went and spent 600 on a new saltiga rod and on your third time uusing it it totally failed and snap would you be totally cool with it and buy another... No, you pay good money for good quality gear and expect it to last more than a few goes. What is the point of having a warranty if its not going to cover anything.
I was given no reason for it not to be covered under warrenty, I was just given a no.
1 from the beach is worth 10 from a boat
opsrey
Posts: 1200
Date Joined: 05/10/07
Agree...
$600 makes people expect a lot more than 3 sessions. Who has even had a cheap crappy rod do more than 3 sessions? I have.
telferfish
Posts: 142
Date Joined: 31/05/12
I think if your not busting
I think if your not busting up the odd rod here or there your not pushing your gear hard eneough or your spending more time looking after it than using it. Buy within your price range, dont use what you cant afford to break then fish hard and have a laugh when one explodes on you or a mate. FYI not 100% sold on the shimano iether have a terez in 3 pieces at home
carnarvonite
Posts: 8627
Date Joined: 24/07/07
Abuse
Have never broken a rod in over 40 years of fishing, both rec and pro, so am I doing the right thing or am I expected to break a rod to keep the tackle shops in business, I know which one I prefer and its not the latter.
MattMiller
Posts: 4171
Date Joined: 15/06/09
Spewing
both myself and jdoggy have 10ft Sesors and they're great.
Hopefully it's just a dud blank or maybe some problem with that particular model.
squidder
Posts: 457
Date Joined: 03/09/10
The only rod
I have busted is one I bought off a mate and never a reel, but I do not use braid, OH, except for Barra n Bream, both lure fishing.
Braid has a lot to answer for, especially when it exceeds the rod and reels capability a nd the angler. JMO
Novocastrian
Posts: 32
Date Joined: 03/04/13
so how did you go troopy get
so how did you go troopy get it replaced yet ? did daiwa come to the party after threating them to turn to shimano (lol) or did ringing the accc work for you ?
i would have not warrantied your rod either if i was still working for daiwa sounds like an over tightened reel seat and overloading on the cast and more then likely using braid over the recomended for the rod happens all the time with sensor surfs due both due to lack of technique on the cast and people overloading casting weights and running to high of a breaking strain braid an wind on
a 8144 forgiving sloppy glass blank they are not but in the right hands they are an excellent trouble free tool
meglodon
Posts: 5981
Date Joined: 17/06/10
Any joy with Consumer Protection
If you get them wired into the problem and keep a diary of all contact with the retailer then I think you will come out a winner.
In my experience with getting a faulty item replaced the retailer is the person who is accountable as he/she is the one who sold you the item. This is hard on the retailer who sold you an item he believed was fit for the purpose for which you purchased it for.
It is up to the retailer to take up action with the manufacturer of the item to resolve the replacement issue for his stock.
After a bit of toing and froing with the retailer and a letter from Consumer Protection I was offered a new item or full refund of the price I paid for the item (a drill in my case).
A lot of companies have done away with having a quality control section in their manufacturing processes, and if the paper work associated with the product has all the ticks in the right places then the product is a quality product, this saves a lot of money for the manufacturer and all's good, right.
Wrong unless the product is subject to rigid testing and random sampling for checking of specific attributes by an inspector (or machine) who knows if the end product is fit for the purpose that it is being sold for (my opinion).
All the paper work in the world is not going to make a bad product into a good one.
It will save the company a lot of money that's for sure which means they can sell their product cheaper (or should) but it's still not guaranteed a quality product.
End of rant
TROOPY
Posts: 162
Date Joined: 30/05/11
Just an update
Took a while of constant emailing and calls, but finally they gave in and they replaced the rod. Didn't need to call consumer protection just mentioned them in the email. Took constant emails till they finally got back to me. Just had to pay postage of $30 for the new rod to be sent over, best outcome I could have got. I won't be buying anymore daiwa tho which is disappointing as I do like the rod but just can't take the rush of this happening again
cheers to all the blokes with the advice came in handy
on another note who wants to buy a sensor surf lol
1 from the beach is worth 10 from a boat
gav1970
Posts: 154
Date Joined: 12/02/07
Good result Troopy. Sad that
Good result Troopy. Sad that you had to go through all that when the same result, and your ongoing custom, could have been achieved weeks ago.
Build a man a fire and he'll be warm for the night. Set a man on fire and he'll be warm for the rest of his life.
AlwaysFishin
Posts: 644
Date Joined: 13/11/11
Yep the sensor surf rods
Yep the sensor surf rods feel nice but they're nothing but trouble. I had a 16ft model and it snapped on the top section just above the join. Got it replaced after complaining to the tackle shop where it was purchased, only for the replacement model to snap mid cast with a 4 oz sinker. Took it back again and told them to shove it. Wouldn't buy a sensor surf ever again.