Bias boating warehouse
Anyone had any dealings with Bias Boating Warehouse?
I bought a bench seat, deck wash and deck tread for $1397 paid. Of this, $80 was shipping - which was part of why I thought yep, let's do it. They contacted lots at the start that the stuff I ordered is no longer in stock and they would send me next model up. Then 2 weeks after purchase they contacted me saying they messed up freight, its another $504 to which they would wear half, so another $240. I decided that as I was going to Perth 6 weeks later and they offered a refund, that I would take it.
On the 19th of Feb they said they had sent to their accounts team. Since then radio silence, can't get email, can't get a phone call response after leaving msgs and starting to get concerned my money has disappeared given a search on their name (that isn't their website) has dozens of people outlining similar experiences - no product / product delays, incorrect freight costs and then zero contact once they have your money.
Any thoughts on how I can ensure I get my money back as the email doesn't get answered and the phone just goes to msg bank. I think the physical store is Mosman closed a long time ago, which used to be my regular back when I lived in Perth 17 years ago, lol. Pretty disappointing experience with them.
Cheers
Adam
Site Admin - Just ask if you need assistance
hodge
Posts: 71
Date Joined: 03/09/07
Bias boating
Gday Adam.
From all reports, BIAS is in receivership again.
The original bias boating that was in Claremont went bust quite a few years ago now (I was working for them)
A Lot of people got screwed by them back then, myself included. And unfortunately it sounds like it has happened again.
I'm unsure who the new owners are, but I have heard rumours a few of the old owners/store managers are involved again.
dodgy
Posts: 4570
Date Joined: 01/02/10
Haha. Exactly the same
Haha. Exactly the same situation for me back in 2021. I just scrolled back through emails. Product out of stock and then when it finally arrived they wanted an extra $120 to post it. I got it in the end but took 4 months.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
Rob H
Posts: 5776
Date Joined: 18/01/12
Payment dispute
Do a charge back dispute on your credit card, quite simple, a few questions and you'll have it back in a few days.
I have done it on a few occasions, notably for $4600 worth of flights during Covid where Air New Zealand wanted to provide credits.
I used the basis that the flights were still operating and they had never contacted me to see whether I was authorised to fly still, simply cancelled.
Did one a few days ago when I cancelled some insurance and the company still deducted my card.
Give a man a mask, and he'll show you his true face...
The older you get the more you realize that no one has a f++king clue what they're doing.
Everyone's just winging it.
Faulkner Family
Posts: 17941
Date Joined: 11/03/08
Not good news at all. I hope
Not good news at all.
I hope you can get it sorted . I have always been unsure of on line purchasing, however living In the north west it's a bit tough getting anything at your local without paying through the nose.
RUSS and SANDY. A family that fishes together stays together
sea-kem
Posts: 14912
Date Joined: 30/11/09
I wonder if these clowns
I wonder if these clowns are/were trading while insolvent.
Love the West!
Swompa
Posts: 3847
Date Joined: 14/10/12
They owe me money from a few
They owe me money from a few years back. Their resoloution method seems to be that if they ignore the problem it will go away.
I have accepted the fact that I wont see my money.
scotto
Posts: 2470
Date Joined: 21/04/08
call your bank ASAP
and get a reversal done on the transaction. you only have 120 days to do this, so act now mate.
Adam Gallash
Posts: 15632
Date Joined: 29/11/05
Done
Thank you gents, dispute lodged with the bank - were at 95 days. They say 35-45 days to assess, but better chance of getting it.
Site Admin - Just ask if you need assistance
Maverick
Posts: 1256
Date Joined: 06/06/06
credit card
Adam I allways pay with credit card just for this reason they also give a 12 month warranty if the company wont cover it, those little booklets most people throw away from the bank with their terms and conditions is well worth reading.
OFW member 088
Sponsored by no one and I work for myself so my comments are my own.